Terms and Conditions
1. Acceptance of Terms
By registering on the website you agree to:
a) Comply with this agreement.
c) Use the website in good faith.
d) Warrant that the information you have supplied to us is correct and current, and that you are over 18 years of age.
e) Not scrape information from the website for commercial purposes or any other purposes without our written consent.
2. Product Information
We strive to ensure that product descriptions and specifications on the website are accurate. However, product descriptions and specifications on the website are based on information provided by manufacturers and suppliers, and we do not guarantee that the website is accurate or free from errors or omissions. We reserve the right to make any necessary corrections.
a) While product availability information is updated at frequent intervals, we sell high volumes of stock and cannot guarantee availability.
b) Delivery times displayed on the website are estimates only and are not a guarantee.
c) If a product is not available, we will cancel your order, or delete that product from the order, in which case you will be refunded the price of the unavailable product.
a) Product images on the website have been provided by manufacturers or suppliers.
b) These images are for illustrative purposes only and do not form part of the description of the product.
c) The images are not of the actual unit of product that will be dispatched to you.
d) There may be minor differences in the packaging of some products.
e) Products may vary in size, shape or color to suit your specific vehicle model.
f) Please be aware that colors appear differently on different screens.
Despite our reasonable precautions, prices of the listed products may be changed. In such circumstances, we reserve the right to cancel and refund your order, even if your order has been paid for and previously accepted by us. We will contact you as soon as possible. We reserve this right till the time we deliver the product.
3.1 Setting up a registered user account
a) To be able to purchase spare parts in our online store, you must register your user profile on our website. This can be done at any time and free of charge. Becoming a registered user means that you can access complete functionality on the website, such as storing your contact details, and details of multiple vehicles, to make it faster to find and purchase parts.
b) By registering as a user, you:
- Agree to keep your website login id and password confidential and secure, and not disclose it to anyone.
- Warrant that the data in your Profile is true and submitted in good faith.
- Warrant that the data in your profile is your own and not that of another person or business.
- If registering on behalf of a company, you represent and warrant that you are authorized to bind that company to these terms.
c) You can manage your account preferences on the website at any time and free of charge.
d) If you subscribe to our mailing list, we may send you information and special offers from our store and affiliates. You can unsubscribe at any time free of charge.
3.2. Items to order
a) You acknowledge your complete responsibility for the proper selection of parts to order.
b) We strongly recommend you to check the applicability of the parts to your vehicle with certified specialists.
c) Laws and regulations differ in various jurisdictions, and we do not warrant that any product is legal for use in your jurisdiction, or safe for use with your vehicle. You are responsible for ensuring that your use of the product is appropriate and compatible with your vehicle or other equipment, and complies with all applicable laws and regulations in your jurisdiction.
3.3. Orders and Payments
a) Your order is accepted by us when we process your payment, which results in a binding contract between you and us.
b) Payment is made right on our web-website at the moment of placing the order.
3.4. Cancelling an order
a) Orders once accepted by us cannot be cancelled.
a) All products are dispatched from our warehouse or from our suppliers, and sent via various carriers.
b) Orders being delivered to some countries may be subject to customs regulations or additional taxes such as import duty. We strongly recommend you to check local laws carefully before ordering as you may be liable for additional costs or delays.
c) We will endeavor to dispatch all orders within the estimated range of days provided for each product where possible, once we have confirmed receipt of payment. However, all dispatch times and delivery times are estimates only. We are not liable for late delivery or mis-delivery caused by factors outside of our control.
d) Items may be delivered to you in more than one shipment where they are fulfilled from different locations or directly from our suppliers.
e) We may not be able to deliver to some locations, and some products are limited in delivery locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
g) If a product is returned to us because you have supplied us with an incorrect address, or you have failed to collect the product in a timely manner, we will contact you to arrange for redelivery and we may require payment of applicable freight costs before attempting redelivery.
3.6. Returns, Exchange and Refund Policy
Please refer to our return policy.
3.7. Loss or damage in transit
a) You should check the Product carefully for damage before signing the delivery docket. Once you have accepted delivery of the product as being undamaged, you may not be able to make a claim for loss or damage in transit.
b) To make a claim for loss or damage in transit you must email us at firstname.lastname@example.org as soon as you become aware that the product may have been damaged or lost in transit. You will be asked to provide evidence of the damage (e.g. photos). We will ask our courier to investigate any lost items, and their records are prima facie evidence of delivery status.
c) You authorize us to complete any forms or take any action necessary for lodging a claim with the relevant courier or insurance company to make a claim for compensation for loss or damage in transit.
d) Once we have verified that the Product has been lost or damaged in transit, we may at our sole discretion:
- Send you a replacement product, at our cost; or
- Refund you for the price you paid for the product.
e) You must take care when opening the product so as not to damage it, particularly when using any sharp instruments. We will not accept any claim for loss or damage in transit where the product has been damaged by your own actions in opening the product.
If for any reason you are unable to operate the website successfully, have questions or need consultations, please contact our support team at email@example.com